FAQS

1. How do I choose the right hemp or CBD product for my needs?

Start by deciding whether you prefer gummies, oils, vapes, or capsules. Gummies are easy and long-lasting, oils offer fast absorption, and vapes work instantly. Choose what fits your lifestyle.

2. What product is best for beginners?

Most beginners prefer CBD gummies or low-strength CBD oils because they are simple, pre-measured, and easy to use.

3. What strength should I start with?

Start low and adjust. Many first-time customers begin with 10–25mg CBD per serving and gradually increase based on comfort.

4. How do I know which product is the strongest?

Check the mg per serving and total mg per package listed on each product page. Higher mg = higher potency.

5. Are your products third-party lab tested?

Yes. Every product offered on Vape123.com is third-party lab tested for purity, potency, and compliance.

6. Where can I view the lab results?

Lab reports (COAs) are available directly from the product pages or by request from customer support.

7. Are your hemp products sourced from the USA?

Yes, we source our hemp from trusted U.S. growers who follow strict farming and quality standards.

8. How do I know your products are real and not fake?

We provide transparent lab testing, accurate labels, verified suppliers, and over 10 years of industry experience — ensuring authenticity every time.

9. Do your products contain harmful additives?

No. We avoid harmful fillers and only offer products that pass independent testing for safety.

10. What makes Vape123 better than other online shops?

Our customers choose us because we offer:

10+ years of experience
Trusted, tested products
Fast nationwide shipping
Transparent labeling
Excellent customer care

11. Do your products contain THC?

Some products contain 0.3% THC or less, which is federally legal. THC-free options are also available.

12. Do you offer 0% THC products?

Yes, we offer THC-free broad-spectrum and isolate products for customers who prefer zero THC.

13. How long does a bottle or jar last?

Typically 2–4 weeks, depending on how often you use it and the serving size.

14. What is the difference between gummies, oils, and vapes?

Gummies: Slow, steady, long-lasting
Oils: Faster absorption, flexible dosing
Vapes: Fastest effect, convenient for on-the-go

15. Do your gummies taste good?

Yes — our gummies are crafted for a smooth, enjoyable flavor without harsh aftertaste.

16. Do your products have an aftertaste?

Full-spectrum oils may have a natural hemp taste; gummies and flavored oils mask this well.

17. What are your most popular products?

Our CBD gummies, hemp vapes, and oils are customer favorites due to flavor, quality, and consistency.

18. Are your products fast-acting?

Vapes and oils absorb the quickest. Gummies take longer but provide longer-lasting support.

19. What is full-spectrum, broad-spectrum, and isolate?

Full-spectrum: CBD + other cannabinoids + up to 0.3% THC
Broad-spectrum: CBD + other cannabinoids, ZERO THC
Isolate: Pure CBD only

20. Can I mix different hemp products?

Yes, many customers combine gummies, oils, or topicals based on their routine.

21. How fast do you ship orders?

Orders typically ship within 24–48 hours on business days.

22. Do you ship to all 50 states?

Yes, we ship nationwide across the entire USA.

23. Are your packages discreet?

Absolutely. All orders are shipped in plain, unmarked packaging for privacy.

24. How long is delivery?

Most orders arrive in 2–5 business days, depending on location.

25. Will I get tracking information?

Yes — tracking is automatically emailed once your order ships.

26. What if my package is delayed?

Delays can occur with carriers, but we will assist you until your package arrives.

27. What if my order arrives damaged?

28. My order was lost — what should I do?

Our support team will help track the package or send a replacement if needed.

29. Do you offer free shipping?

Yes — select orders qualify for free shipping, depending on total amount and promotions.

30. Do you offer express or overnight shipping?

In most locations, expedited shipping is available at checkout.

31. Can gummies melt during shipping?

They can in high heat, but we use protective packaging to reduce melting.

32. Can I change my shipping address?

Yes — contact us immediately before the order ships.

33. Do I need to sign for delivery?

Typically no, unless required by your local area.

34. Do you ship gifts?

Yes — you can ship to a different recipient address at checkout.

35. Are there restricted states?

Some states regulate certain hemp items. We follow all applicable laws.

36. Do you ship on weekends?

Orders ship Monday–Friday; weekends depend on carrier availability.

37. Do you offer subscription deliveries?

Yes — save time by scheduling automatic monthly shipments.

38. How is freshness protected during shipping?

All items are sealed and shipped to maintain product freshness and quality.

39. Do you ship internationally?

At this time, we ship within the United States only.

40. Can I add items to my order after placing it?

This depends on processing time. Contact support immediately.

41. Is checkout secure?

Yes — Vape123.com uses secure, encrypted payment processing for every order.

42. What payment methods do you accept?

We accept major credit/debit cards and other secure checkout options.

43. Why was my card declined?

Banks sometimes block hemp purchases. Contact your bank or try another card.

44. Do you store payment information?

No — your payment details are never stored on our servers.

45. Do you offer first-time customer discounts?

Yes — new customers often receive promotional discounts when available.

46. Do you offer bundle deals?

Yes — multi-packs and bundle deals help customers save on top products.

47. How do I use a promo code?

Enter the code at checkout and the discount will apply automatically.

48. Do you have a loyalty or rewards program?

Yes — returning customers can earn points and redeem exclusive perks.

49. Do you offer wholesale pricing?

Wholesale options are available for qualified buyers. Contact support for details.

50. Do you charge sales tax?

Yes, sales tax is added where required by state law.

51. Can I cancel my order after placing it?

Yes, if the order has not been shipped yet. Contact us immediately.

52. Can I edit my order after checkout?

We can modify orders before they enter processing.

53. What if I entered the wrong item?

Contact support right away so we can correct it before shipping.

54. Can I buy in bulk to save money?

Yes — many customers purchase bulk bundles for better pricing.

55. Do you run holiday or seasonal sales?

Yes — watch for special promotions throughout the year.