1. Introduction
At Vape123, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. This Refund Policy outlines the process and conditions under which refunds or exchanges may be granted. Please review the following guidelines carefully.
2. Eligibility for Refunds
- Time Frame: You may request a refund within 30 days of receiving your order. Requests made after this period may not be eligible for a refund.
- Condition of Products: To qualify for a refund, items must be unused, in the same condition that you received them, and in their original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all refund requests.
3. Non-Refundable Items
- Customized or Personalized Products: Items that have been specially ordered or customized for you cannot be refunded.
- Opened or Used Items: For hygiene and safety reasons, products that have been opened or used are not eligible for a refund.
4. Refund Process
- Request Submission: To initiate a refund, please contact our customer service team at support@vape123.com with your order number and reason for the return.
- Inspection and Approval: Once the returned item is received, it will be inspected to ensure it meets the eligibility criteria.
- Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping Costs: Please note that shipping costs are non-refundable unless the return is a result of an error on our part.
5. Exchanges
If you prefer to exchange an item instead of a refund, please indicate this when contacting our support team. Exchanges are subject to product availability and may require additional processing time.
6. Additional Considerations
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items not in their original condition).
- Order Cancellations: If you wish to cancel your order before it is shipped, please contact us immediately. Once the product has been dispatched, the standard refund process applies.
7. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of any such modifications.
8. Contact Information
For questions or concerns regarding our Refund Policy, please reach out to us at:
Email: support@vape123.com